Robolab 2.9:
Upgrade issues:
Q: NXT is dead after upgrading firmware to speak to Robolab 2.9.3.
A: The installation of the upgrade to Robolab may not be correct or you may have to go back to original firmware and re-initiate the NXT box.
WINDOWS:
USB issues:
Q: Can't see the NXT but it's plugged in?
A: Turn on the NXT box, have your NXT connected to your computer, then restart your computer. You should always remember to have everything on and connected before starting up your computer. This will ensure connectivity.
Frame and window access in NXT software:
Q: Can't access a specific side (frame) and/or some of the menu commands have disappeared.
A: On a laptop, you may be having delayed commands due to lack of battery power or your computer may be on energy conservation. There may also be a task running from another application/program that is causing this delay. Make sure your computer is plugged into an outlet to give it power. Wait a while before panicking, you may find that, although delayed, the commands are still being processed. Change your POWER setting so that you won't have to conserve so much energy when plugged in. Last resort, you can also press CTRL + ALT + DEL and access the TASK MANAGER, highlight the NXT software, end task, and restart to refresh memory.
Updating firmware and software:
Q: My firmware may have crashed my NXT unit after upgrade.
A: Before doing any update or upgrade of firmware:
1. If you NXT works, don't change it.
2. Make sure you wait until others try and search the net to see if others have had problems.
3. Check LEGOeducation.com to see if your patch/firmware/update/upgrade is necessary. If you won't use any of those features, don't change it.
4. Make sure you know where your reset button is on the NXT. Also, make sure you can go back one firmware in case problems occur.
Q: Robolab 2.5.4 and 2.9.3 is what we use, is this ok?
A: It is best to use 2.9.3 or better for Robolab as this is the in between software from ROBOLAB to NXT software. The NXT software however takes full advantage of the NXT's capabilities. 2.9.3 Robolab takes advantage of only the use of RCX parts on the NXT as well as some of the NXT many features. Check for updates/upgrades and see if others have had problems before doing the updates/upgrades. This will ensure that the units are functioning.
Installation issues:
Q: Problem with compatibility.
A: There are so many versions of the Intel Processor and AMD processor that the software installation for the NXT may not recognize those processors and read an error during installation or put up an incompatible message. As long as you met the minimal requirements, try the installation anyway and see if it runs. For example, if you have a Pentium M, this may trigger an incompatibility message, but chances are that you really do have the minimal requirements. Press "OK" and go through the installation.
MAC:
10.3.9 issues:
Q: The USB is not functioning or not allowing for connectivity.
A: There may be issues with the USB, to rule this out, try plugging in a USB drive and see if it picks up automatically. If not then the USB port may not be functioning at this time and would require a restart/reboot. Don't be surprised if you have to shutdown and restart again. You may also want to have your NXT on, connected to your MAC, start or restart your computer, after the first chime or 1 second after black out hold down the OPTION + COMMAND (apple key) + R + P and wait for two more chimes to occur. See if this allows for your new device to be picked up.
Frame and window access in NXT software:
Q: Can't access a specific side (frame) and/or some of the menu commands have disappeared.
A: On a laptop, you may be having delayed commands due to lack of battery power or your computer may be on energy conservation. There may also be a task running from another application/program that is causing this delay. Make sure your computer is plugged into an outlet to give it power. Wait a while before panicking, you may find that, although delayed, the commands are still being processed. Change your POWER setting so that you won't have to conserve so much energy when plugged in. Last resort, you can also press OPTION + COMMAND + ESC and access the TASK MANAGER, highlight the NXT software, force quit, and restart to refresh memory.